Online Tutoring by & for Students at JKU Linz.

You. You decide how much you want to charge for a 30, 60, or 90-minute tutoring session, including preparation. Please consider that due to the high level of automation and digital processing through the portal, you save a considerable amount of time compared to traditional tutoring, and therefore, you should offer your services at a lower price than usual.

Yes, you are of course free to decline bookings before accepting them - for reasons such as lack of time or a mismatch between the student's questions and your expertise.

Already confirmed appointments can also be rescheduled or canceled in emergencies. However, please keep in mind that other people are relying on you and have adjusted their schedules for your support. Therefore, you should avoid rescheduling or canceling already scheduled bookings whenever possible.

No, not necessarily. You can also indicate in the description of your tutoring packages that you offer the tutoring session offline. In this case, however, you should coordinate closely with the student via the platform chat to avoid any misunderstandings.

Yes, that's possible. You can freely decide for each booking where or with which tool it should take place. This way, you can also conduct the session over a phone call by providing your number.

To change the video tool / provide your phone number, please follow these steps:
1) Log in & click on "Bookings"
2) Select the relevant booking
3) Click on the "Appointments" tab
4) Enter the new video room link / your number on the left side
5) Done! ✅

To ensure the money is safe until the session has been satisfactorily delivered, the funds are held in an escrow account and only released and credited to your SophiaPay account as soon as one of the following two conditions is met:

Either: The session took place in the platform's video room + the student rated the session more than 5 out of 10 stars (rating not publicly visible). In this case, the money will appear in your SophiaPay account under "Earned" after a few minutes.

Or: The session did not take place in the platform video room or was not rated. In this case, the money will be automatically released after 7 days and will appear in your SophiaPay account under "Earned".

To be able to transfer your earned money to an account of your choice, a quick, one-time Know-Your-Customer (KYC) verification is legally required to prevent money laundering & terrorism financing. Providing your information usually takes about 5-8 minutes. After that, your details will be reviewed within 5 business days and your SophiaPay account will be activated for regular use thereafter. From then on, you can easily and conveniently earn and withdraw money online.

To start the KYC verification, please follow these steps:
(1) Log in & click on "Dashboard"
(2) Click on "Set up SophiaPay"
(3) Answer the questions (5-8 mins)
(4) Done! ✅

If you have any questions, please contact ‍support@hallosophia.com

Awesome! You can now transfer your earned money to an account of your choice.

It's best to remind them via the platform chat. You can start a chat with a student on the platform by following these steps:
1) Log in & click on "Bookings"
2) Select the relevant booking
3) Click on the "Activity" tab
4) Leave a brief reminder
5) Then: wait & have some tea 🍵

If there's no response after 15 minutes, we recommend you cancel the booking. Since no service was provided in this case, you unfortunately won't receive any money. While this is certainly frustrating, it happens only rarely, as both parties are reminded several times in advance. To cancel your booking, please follow these steps:
1) Log in & click on "Bookings"
2) Select the relevant booking
3) Click on the "Appointments" tab
4) Click on the "Decline/Cancel Request" button
5) Briefly describe why you're cancelling the request so the tutor understands & confirm